1.What We Don't Do

• We don't sell your personal information. Not for money, not for anything else.
• We don't share it with advertising networks. There are no advertising or retargeting pixels on this Site.
• We don't send marketing you didn't ask for. Marketing emails only go to people who opted in.
• We don't use your pet's photo or name in our marketing without asking you first.

Because of this, there is currently nothing for you to opt out of under US state privacy laws. If that ever changes, we'll update this page and add a clear opt-out before we do anything differently.

2.Your Choices

Marketing emails

Unsubscribe using the link at the bottom of any email, or just email help@pawinjoy.com and ask us to stop. We'll action it within 10 business days. You'll still get essential messages about orders you've placed.

Cookies

We only use cookies that are strictly necessary or functional — keeping your cart working, remembering your region and currency, and protecting the Site against bots. You can block or delete cookies in your browser settings, though the cart may stop working if you do.

Your pet's photos

If you sent us a photo for a personalized piece, we delete it once your order is complete and the return window has closed. You can ask us to delete it sooner at any time and we will.

Your account

You can update your details any time by signing in, or ask us to close your account and delete your data.

3.Make a Privacy Request

To access, correct, delete, or get a copy of your personal information — or to ask us to stop or limit how we use it — email help@pawinjoy.com.

To help us find you quickly, please include:

• The email address you used to order.
• Your order number, if you have one.
• What you'd like us to do — access, correct, delete, or stop using your data.

We'll confirm we've received your request, may ask a question or two to verify it's really you, and will respond within 30 days. It's free, and we will never treat you differently for asking.

4.Where You Live

United States

Depending on your state — including California, Virginia, Colorado, Connecticut, Utah and others — you can ask us what we collect, get a copy, delete it, correct it, opt out of the "sale" or "sharing" of personal information, and limit how sensitive information is used. As above, we don't sell or share, so there's nothing to opt out of today.

United Kingdom

Under the UK GDPR you can access, correct, erase, restrict, object, request portability, and withdraw consent. You can also complain to the Information Commissioner's Office at ico.org.uk.

Canada

Under PIPEDA you can access and correct your information and withdraw consent. You can complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Australia

Under the Australian Privacy Principles you can request access to and correction of your information. You can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

5.Contact

Paw in Joy
Operated by Hong Kong Xia Tusheng Trading Co., Limited
Email: help@pawinjoy.com

We reply within 24 business hours. For the full detail of what we collect and why, see our Privacy Policy.