1.Information We Collect

• Order information: your name, billing and shipping address, email, phone number, and payment information (processed by PayPal and Airwallex — we do not store full card numbers).
• Personalization information: your pet's name for engraved tags, embroidered items and name plaques, and photos of your pet for hand-painted portrait pieces. You send these to us by email after you order.

2.How We Use Your Information

• Fulfil your order, process payment, arrange delivery, and send confirmations and tracking.
• Make your personalized items — see Section 3 for exactly how we handle those details.
• Answer your questions and handle returns, exchanges, and replacements.
• Send marketing emails, with your consent.
• Screen for fraud or risk and comply with our legal obligations.
• Measure and improve the Site.

3.Personalized & Made-to-Order Items

Several of our pieces are made individually for your pet — engraved ID tags and name plaques, embroidered bandanas and collars, and hand-painted portrait necklaces. Here is exactly what happens to what you send us.

What we ask for

Only your pet's name and, for portrait pieces, a photo of your pet. We do not engrave phone numbers, addresses, or any of your own contact details on our products, so please don't send them for engraving.

How you send it

After you place your order, you email these details to help@pawinjoy.com. Because that's ordinary email rather than an encrypted form, please send only what's needed to make your piece.

Who sees it

We pass our manufacturing partner only what's needed to make your item — your pet's name, or the photo. They never receive your order number, your address, your email, or your payment details.

What we never do

We never use your pet's photo or name in advertising, on social media, or on our website without asking you first and getting your agreement.

How long we keep it

Photos are deleted once your order is complete and the return window has closed — you can ask us to delete them sooner at any time. The name we engraved stays in your order record so we can remake your piece exactly if it's ever lost or damaged.

4.Cookies & Tracking

We currently use only cookies that are strictly necessary or functional — keeping your cart and session working, remembering preferences such as region and currency, protecting the Site against bots, and basic first-party traffic measurement.

We do not currently run advertising, retargeting, or third-party tracking pixels on this Site. If that changes, we will update this policy and, where required (including in the UK), ask for your consent to non-essential cookies before switching them on. You can also disable cookies in your browser settings, though some features — the cart in particular — may then stop working.

5.Marketing Emails

If you opt in — for example through our welcome offer — we may send you marketing emails. You can unsubscribe at any time using the link in any email or by contacting help@pawinjoy.com, and we'll action it within 10 business days. We currently do not send marketing SMS or WhatsApp messages. We will still send essential messages about orders you've placed.

6.Your Privacy Rights

We honour the rights below based on where you live. To exercise any right, email help@pawinjoy.com. We will verify your request, respond within 30 days, and will not treat you differently for asking.

6.1 United States residents

Depending on your state (including CA, VA, CO, CT, UT and others), you may: know what we collect; access a copy; delete; correct; opt out of the "sale" or "sharing" of personal information for cross-context behavioural advertising; and limit use of sensitive personal information. We do not sell or share personal information for advertising, so there is currently nothing to opt out of — if that ever changes, we will update this policy and add a clear opt-out before doing so.

6.2 United Kingdom residents (UK GDPR)

You may: access your data; correct it; request erasure; restrict or object to processing; request portability; and withdraw consent at any time. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

6.3 Canada residents (PIPEDA)

You may access and correct your personal information and withdraw consent, subject to legal or contractual limits. You may complain to the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca.

6.4 Australia residents (Privacy Act / APPs)

You may request access to and correction of your personal information. If you have a concern about how we handle your data, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

7.Children

The Site is not directed to children under 13. We do not knowingly collect personal information from children under 13.

8.Changes & Contact

We may update this Privacy Policy from time to time; the "Last updated" date reflects the latest version.

Hong Kong Xia Tusheng Trading Co., Limited
Email: help@pawinjoy.com

We reply within 24 business hours.